Privacy Policy
what is our privacy commitment
At Rebalance Physiotherapy and Chiropractic, we protect patient privacy by:
● Collecting only the personal information required to provide physiotherapy and chiropractic services.
● Advising you how your information might be disclosed and obtaining consent.
● Safeguarding your personal information.
● Sharing your personal information only for the purposes stated and agreed to in a signed consent form or otherwise permitted by law.
● Ensuring any contractors hired who may have access to your information also protects the privacy of your information.
● Training staff and adapting the office space to ensure maximum protection of your privacy.
● Ensuring personal information is current, complete and accurate.
● Providing you access to your personal information and a mechanism for requesting corrections.
● Having our privacy officer available to answer your questions.
● Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.
● Collecting only the personal information required to provide physiotherapy and chiropractic services.
● Advising you how your information might be disclosed and obtaining consent.
● Safeguarding your personal information.
● Sharing your personal information only for the purposes stated and agreed to in a signed consent form or otherwise permitted by law.
● Ensuring any contractors hired who may have access to your information also protects the privacy of your information.
● Training staff and adapting the office space to ensure maximum protection of your privacy.
● Ensuring personal information is current, complete and accurate.
● Providing you access to your personal information and a mechanism for requesting corrections.
● Having our privacy officer available to answer your questions.
● Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.
Why is this information collected?
● We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment
● We use health information to assess, diagnose and to provide and evaluate physiotherapy and/or chiropractic treatment. It is used to plan the best care for you.
● We use financial information to arrange payment for physiotherapy services rendered.
● We use health information to assess, diagnose and to provide and evaluate physiotherapy and/or chiropractic treatment. It is used to plan the best care for you.
● We use financial information to arrange payment for physiotherapy services rendered.
With whom do we share your information?
● Other healthcare professionals and third-party members. For example, your doctors, nurses, other therapists working with you, case managers and insurance adjusters. We will require your written consent.
● Other members you request that we send your information. For example, lawyers and employer. We will require your written consent.
● Other organizations as required by law. For example, WSIB, College of Physiotherapists
● Other members you request that we send your information. For example, lawyers and employer. We will require your written consent.
● Other organizations as required by law. For example, WSIB, College of Physiotherapists
How do we protect your personal information?
● We store physical records (written consent etc..) containing your personal information in a secure place.
● We store electronic records on secured hardware, use antivirus software and passwords on all computers and take care to protect screen monitors from public viewing.
● We transfer physical records outside our office in sealed envelopes by secure methods.
● We conduct telephone discussions with sensitivity to ensure that your personal information is not inadvertently disclosed.
● Electronic information is transferred in secure files and made anonymous wherever possible.
● We do not share your personal information outside our office for any marketing, promotional,
publicity, educational, or research purposes without your consent.
● We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.
● We store electronic records on secured hardware, use antivirus software and passwords on all computers and take care to protect screen monitors from public viewing.
● We transfer physical records outside our office in sealed envelopes by secure methods.
● We conduct telephone discussions with sensitivity to ensure that your personal information is not inadvertently disclosed.
● Electronic information is transferred in secure files and made anonymous wherever possible.
● We do not share your personal information outside our office for any marketing, promotional,
publicity, educational, or research purposes without your consent.
● We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.
How long is my information kept?
● We are required by legislation to keep records containing personal information for 10 years from the last date of service. Or in the case of a minor, 10 years past the minor’s eighteenth birthday.
● After that time, we shred paper records and delete electronic ones. When discarding hardware we ensure the hard drive is destroyed.
● After that time, we shred paper records and delete electronic ones. When discarding hardware we ensure the hard drive is destroyed.
How can I access my personal information?
● You can request to view your personal information by asking a staff member who may refer you to our privacy officer.
● You may request a change to your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake.
● Requested copies of your record will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.
● You may request a change to your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake.
● Requested copies of your record will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.
What is your responsibility?
● To read and acknowledge that you understand the Rebalance Physiotherapy and Chiropractic Privacy Policy, or request further explanation
● To provide accurate information for your health care record
● To provide accurate information for your health care record
Do you have a concern about our Privacy Policy?
● Please feel free to ask the Physiotherapist or Chiropractor treating you or another staff member. If your question/concern is not resolved, please ask to speak to our Health Care Records Custodian.
● For more general inquiries, you can contact the Provincial Privacy Commission at 1-800-387- 0073 or the Federal Privacy Commission at 1-800-282-1376 3
● For more general inquiries, you can contact the Provincial Privacy Commission at 1-800-387- 0073 or the Federal Privacy Commission at 1-800-282-1376 3