What to expect for in-clinic appointments
Welcome back! We are opening our doors for in-clinic appointments on June 1st, 2020. We want this transition to be as smooth and as safe as possible so that we can continue to provide you with in-person care. We are the same place, with the same great people, however we may appear and function slightly differently than what you have been used to.
In accordance with the Ministry of Health and Public Health Ontario protocols and our own high standards, we at ReBalance Physiotherapy and Chiropractic want to share the steps and protocols that we have in place to help protect anyone entering our clinic and reduce the spread of COVID-19.
What we are asking of you, the patient:
Wear a mask
Please wear any type of mask or face covering to their appointment. Masks can be available for purchase if you absolutely can’t find or make one.
arrive 10 minutes before your scheduled appointment time
stay in your vehicle
Your vehicle has now become your waiting room. To check-in, stay in the comfortable of your own vehicle and simply call the clinic at 705-222-1300. Our staff will ask you some standard screening questions and direct you when to come in for your appointment once your therapist is ready.
Please disinfect your hands (at minimum) upon entering the clinic and again before you leave
no waiting room
You will be escorted directly to an your appropriate sanitized treatment room.
minimize time at the front desk
Any in-person payments or bookings will be completed immediately following your appointment. We will not be accepting cash, and strongly encourage the use of Tap payment methods.
use your washroom at home
Please use the washroom prior to coming to your appointment, as our clinic washroom will be for emergency use only. Sorry for the inconvenience!
*Please note: To respect the physical distancing measures, only the person with a scheduled appointment will be allowed in the clinic unless you are a guardian/parent accompanying a minor/person with disability.
HEALTH AND SAFETY PROTOCOLS:
Our therapists will look slightly different but we promise we still have the same smile under our protective gear. To protect you and our staff, we will be wearing a mask, face shield, protective garments and gloves. *Please note: our staff/therapists will be screened at the beginning of everyday.
We have hand sanitizers throughout the clinic including each room. We are frequently disinfecting all objects, common areas and high use surfaces after each use. We will be wiping down all treatment surfaces after each appointment. Our therapists wash and disinfect their hands after every patient before putting on new gloves. We are staggering appointment times (please do not be shocked if you receive an appointment at 2:10pm for example rather than 2pm) as this will limit the amount of people in our clinic at one given time.
We can’t wait to see you all again and let’s continue to work together to keep our clinic and our community safe.